تفاصيل وظائف خدمة عملاء فى شركة Nestlé
تفاصيل وظائف خدمة عملاء فى شركة Nestlé
B2B Call Center Agent for Nestlé
About us
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future.
With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures.
Position Summary
To Handle incoming calls and Ensure all calls are logged in CRM/C4C, respond to social media contact us requests and Emails covering the following Services: Technical machine assistance, telemarketing, order capturing, payment collection and dues payments. Conducts survey and service satisfaction assessments. Attending ongoing training and Knowledge transfer sessions and carry out general, quantitative, and qualitative insightful reports covering all mentioned services.
A DAY IN THE LIFE
Handling received engagement to MENA region Consumer Care Center. For different contact reasons and through various channels (telephone, Emails, contact us forms, social contacts)
Guide Nestle Professional Customers and Consumers through complains handling and other queries regarding Nestle products range and Services.
Conduct Consumer/Customer satisfaction Surveys
Ensure cases are followed up with operational team on time resolving. Real time alerts and regular updates in case of crises
Extracting data from the tools and consolidating an insightful report that is shared with stakeholders on daily basis.
Promote and support continuous improvement initiatives by leveraging NCE practices such as ORs/ GSTD/FI
Follow, and help to improve, standard global processes and standard routines
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