تفاصيل وظائف خدمة عملاء فى شركة zVendo

تفاصيل وظائف خدمة عملاء فى شركة zVendo

Customer Experience Specialist for zVendo

Job Description
Collaborate and coordinate between the Business development and operations teams to finalize the pending transactions.
Work in conjunction with various departments and team members to facilitate the process.
Ensure that the information relevant to the business development process is available and shared efficiently & effectively within the company.
Ensure that customer needs are met and alert appropriate team members with any failures to ensure ongoing customer satisfaction.
Assisting with the preparation of Business Boomers presentations and pitches for prospective clients.

Liaise with relevant staff in proposal development and be involved in tracking success ratio of such proposal
Tracking submitted proposals and providing feedback to management.
Ensure closing of approved transactions.
Utilize company resources to develop a filing system that keeps all active sales files available digitally and in hard copy form
Review and complete all the needed documents before forwarding to the operation
Submit weekly report covering business leads status & conditions.
Achieve Business Boomers ‘s vision, mission, and values through the customer experience department performance
Other duties as Business Boomers management may decide.

Job Requirements:
Education:
Bachelor’s degree in Business Administration or relevant field is preferable.
Experience:
1-3 years of Experience.

Skills:
At least 1 year of experience in a Customer Support or Live chat support role.
Language expertise (read, write, understand) Arabic
Very good command of English language
Knowledge of company products , work flow & services. (Zendesk, Fresh desk,…Etc)
Proficiency with computers and strong typing skills.
Strong problem-solving and troubleshooting skills.
Quick learner and adaptable to learning new processes, concepts, and skills
Excellent communication skills.
Good multitasking skills.
Strong organization skills
Skilled problem-solver and multi-tasker

Job Details
Education Level:
Not Specified

Salary:
5000 To 8000 EGP Per Month
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