تفاصيل خدمة عملاء فى البنك التجاري الدولي

تفاصيل خدمة عملاء فى البنك التجاري الدولي

PAYROLL PERSONAL BANKER

Job PURPOSE
To finalize and complete the needed documents and open the payroll customers’ accounts in addition to offering and x-selling other bank’s products in alignment with the bank’s policies and procedures

KEY ACCOUNTABILITIES
Process Implementation

Obtain the needed documents from the companies employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures

Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers

Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers

Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services

Solve problems/complaints from customers and maintain strong relations with the segment customers

Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations
Follows the day-to-day operations related to own jobs in the Payroll Acquisition Channels department to ensure continuity of work

Compliance
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Qualifications and experience
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent
0 – 1 years of relevant experience

Skills and Knowledge
Good command of English and Arabic languages
Basic selling skills
Knowledgeable of banking products and services and a good motivator for enhanced performance
Leadership skills, strong communication skills, strong interpersonal relations skills, strong marketing and sales capabilities”
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