Travel Advisor – Chat

Travel Advisor – Chat

Job Details
Experience Needed: 0 To 3 Years
Career Level: Entry Level (Junior Level / Fresh Grad)
Education Level: Bachelor’s Degree
Salary: 7000 To 7000 EGP Per Month, Transportation Allowance, Overnight Allowance, Overtime Packages
Job Categories: Customer Service/Support – Tourism/Travel

Job Description
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
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Job Requirements
Fluent English is a must
GDS experience of at least 6 months.
Flexibility with Rotational working hours and overnight shift
Critical Thinking and problem solving skills.
Critical Thinking and problem-solving skills.
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