تفاصيل وظائف بنك HSBC
تفاصيل وظائف بنك HSBC
We are currently seeking an experienced professional to join our team in the role of Contact Centre Agent – UK.
Principal Responsibilities
Competent in handling a range of banking enquiries to successfully support a customer in their banking needs.
Handling inbound and outbound (where appropriate) customer interactions
Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.
Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right.
Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities and services to helping them manage their accounts.
Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations.
Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.
A genuine interest in customers and a passion for the service you provide.
Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably
Embraces and implements change that will improve our business performance
Ability to follow established procedures and use personal judgement to support customers.
Demonstrates resilience to pressure and the challenge this brings while adapting to critical work demands with flexibility
Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have.
Proactive desire to self-development in skills required to further support our customers and better their banking experience.
Suggests ideas and contributes to implementing of change to better support our customers
Responsible for own development and actively seeks ways to better their own skills and capabilities
Adherence to documented policies and procedures whilst maintaining quality and compliance standards through use of various support tools and escalation points.
Promotes and encourages the highest level of customer service in every interaction.
Ability to effectively manage own working day, by being ready and available to handle customers’ enquiries efficiently
Requirements
Fluent English is a Must
Bachelor’s degree
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution
Ability to work in a high-volume, fast paced changing environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Equipped to deal with customer conversations by displaying patience and empathy
Ability to follow process and procedures to mitigate risk/errors
Must be competent to handle a set of core skills required for the role which include first direct core banking enquiries
Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC ELEC DATA SD(EGYPT) S.A.E***
Job Field: Call Centre
Primary Location: Middle East-Egypt-Egypt-Cairo
Schedule: Full-time
Job Posting: 18-Oct-2021, 01:22:46
تفاصيل وظائف اخري لبنك HSBC
We are currently seeking an experienced professional to join our team in the role of Client Services Officer – Global Liquidity and Cash Management (GLCM Digital)
Principal Responsibilities
- Identify and resolve daily cash management inquiries for wire transfers, ACH, checks, commercial cards, statements, billing, reporting, receivables such as Lockbox, and other core cash management services
- Organic cross selling of GLCM products and services and provide superior service support for all GLCM solutions
- Resolve any/all identified issues promptly and escalate concerns to management as appropriate to ensure timely awareness of any material concerns
- Open daily cases to track inquiries and manage cases to resolution within agreed timelines
- Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
- Ensure that the process productivity, quality and customer experience requirements are met in accordance with standards set
- Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy
- Ensure all activity documentation is complete to provide performance tracking
- Complete other responsibilities, as assigned
- Establish and maintain excellent working relationships with the key HSBC stakeholders
- Live the Group Values
- Supports HSBC’s GBM and CMB customers
Requirements
- Bachelor’s degree in business, related field or equivalent work experience
- Knowledge of industry standards related to all Cash Management products and services preferred
- Ability to understand customer needs, and translate to actions aimed at providing quick resolutions
- Ability to resolve medium to complex queries including customer complaint resolution
- Strong Customer Orientation and passionate about delivering superior customer service
- Ability to write business emails providing complete and accurate information and next steps
- Excellent interpersonal skills and ability to interact and build relationships with stakeholders at all levels
- Great written and communication skills in English
- Flexibility to work shifts (night shifts )
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Job Field: Operations
Primary Location: Middle East-Egypt-Egypt-Cairo
Schedule: Full-time
Job Posting: 01-Dec-2021, 08:25:17
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