تفاصيل وظائف فى مصرف أبوظبي الإسلامي
تفاصيل وظائف فى مصرف أبوظبي الإسلامي
Chargeback Officer for Abu Dhabi Islamic Bank
Overview
Abu Dhabi Islamic Bank (ADIB) Egypt is an award-winning bank that started its operations in Egypt after the acquisition of the National Bank for Development (NBD), through the Emirati consortium between Abu Dhabi Islamic Bank and Emirates International Investment Company (EIIC) in 2007.
As part of its strategy to be a leading universal Islamic bank in Egypt, the Bank focuses on offering a broad spectrum of Shari’a compliant banking solutions, to cater to the needs of corporate and retail customers, the development of a state-of-the art infrastructure, and revamping its 70 branch network. Aiming at integrating its services, the Bank established an Investment Banking arm, ADIB Capital Egypt, and a leasing company, ADILease.
Job Role
Send the case to Master card for investigation and record the case in tracking sheet.
Handle all outgoing charge-back cases and incoming presentments.
Handle all incoming charge-back cases and outgoing presentments.
Follow up with MasterCard and ensure receiving the response within the time line.
Daily Monitoring of pending charge-back cases.
Coordinate with charge-back contact persons on other banks to speed up the response.
Prepare the charge-back entries and submit to settlement team for posting.
Monitor the charge-back suspense account.
Prepare a monthly proof for the charge-back suspense account.
Daily update for the charge-back cases tracking sheet.
Report fraud cases to Risk management.
Keep updating by latest master card regulations.
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مهمتنا
تقديم حلول مالية إسلامية للمجتمع المصرى.
رؤيتنا
أن نكون مؤسسة مصرفية رائدة تقدم خدمات مصرفية إسلامية شاملة مع التركيز على الخدمات المميزة والمنتجات المبتكرة.
قيم المؤسسة
نتميز بالبساطة والمعقولية
نتميز بالشفافية
نعمل من اجل المنفعة المتبادلة
نرعى قيم حسن الضيافة والتسامح
نسير طبقًا لمبادئ وأحكام الشريعة