تفاصيل وظائف خدمة عملاء فى بنك Credit Agricole

تفاصيل وظائف خدمة عملاء فى بنك Credit Agricole

Customer Service Representative for Credit Agricole Egypt

About us
Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. With operations in 50 countries, Crédit Agricole Group seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.

Emphasizing its values and commitment, Crédit Agricole Group is the bank of common sense. It puts the satisfaction and the interests of all its customers, employees and shareholders at the heart of its activities.
Established in 2006, Crédit Agricole Egypt has become an active player in Egypt’s financial industry offering a wide range of innovative and convenient products to its clients across the entire spectrum: Corporate, SMEs and individuals.

About the job
Maintain a superior customer service experience including pre-empting issues and proactive servicing
Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
Maximize profitability from the priority base

Actively identify new customers, grow affluent customers portfolio by introducing higher number of ‘NTB’ ‘new to bank’ affluent customers
Up-sell and cross-sell other bank products and services to existing customers
Minimize customer attrition
Maintain customer contact
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