تفاصيل وظائف إدارية وخدمة عملاء فى الجامعة الالمانية

تفاصيل وظائف إدارية وخدمة عملاء فى الجامعة الالمانية

Administrative Assistant and Call Center Agent for German International University – GIU

About us
The German International University (GIU) is established in the frame of co-operation agreement between Germany & Egypt, offering German Bachelor, Master and PhD degrees with the vision of empowering Egypt, the Region, and Africa through introducing the German Research University specialized in Applied Sciences.

In today’s tough job market, students focus on employability and how they can build their careers, shape their future, and equip themselves with the adequate scientific and technological knowledge.

Administrative Assistant
Responsibilities and Duties
Provide administrative support to the Director General office including scheduling meetings, organizing material, providing office supplies, etc.
Manage the Director General’s calendar to arrange meeting requests and make appropriate referrals to other needed offices.
Work on proposals, sheets and documents. Mastering Microsoft Word and Excel is needed.
Provide needed material to the Director General on daily basis.

Receive requests and classify it for review by the Director General.
Coordinate travel needs/ transportation requests for the Director General and the office if needed.
Provide excellent front-line services to the Director General office through receiving phone calls, requests from staff members or the public and refers them to the Director General.
Manages hospitality tasks to include sending appropriate greetings/condolences when needed.

Call Center Agent
Responsibilities and Duties
Handle all incoming calls and respond to caller inquiries.
Provide inquirers with accurate and complete information
Identify, research, and resolve student’s issues using the computer system.
Follow up on inquiries that are not solved immediately and contact the inquirer.
Communicate with other departments to resolve problems regarding complaints.
MS office and internet good user.
Route calls to appropriate resources.
Other duties as assigned.
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