تفاصيل خدمة عملاء فى شركة العربية للطيران

تفاصيل خدمة عملاء فى شركة العربية للطيران

Senior Customer Support Agent (Email & Live Chat) – Call Center Industry for Air Arabia

About us
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africa’s first and leading low-cost carrier flying to over 150 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco and Egypt.

Job Description
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

The benefits we offer you:
Very attractive package
Overnight allowance
Fully-paid training
High chance to get promoted as you’ll be joining our very first waves

Work hours:
Rotational shifts, rotational days off
9 working hours including a 1-hour break

Salary:
9000 To 10000 EGP Per Month, Social, Medical & Life Insurance Bonus & Profit Share
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