Customer Relations Advisor – Arabic
Customer Relations Advisor – Arabic
About the company
At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago, and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects all parts of the trip – from accommodation to transport, tickets, tours and more.
From our Trips HQ in Manchester, our team helps people get where they want to go, anywhere in the world. Whether customers want the freedom of a car, the ease of a taxi or the economy of public transport, we make it all possible.
Booking.com core values
Own It
Learn Forever
Succeed Together
Do the Right Thing
Think Customer First
We are committed to giving you everything needed take your career in the direction you want. With our core values we ensure you chip in to Booking.com’s mission in the best way you can.
What you’ll be doing:
Handling the post rental issues of customers & liaising between them and our suppliers.
Investigating customer queries and complaints through a thorough analysis of the details provided.
Handling customer’s expectations on timescales and potential resolutions.
Completing the full administrative cycle of detailing the customers/suppliers comments on the relevant systems.
Issuing refunds/compensation within the agreed guidelines.
What you need to do it:
Loving to help people and genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
Written and verbal fluency in Arabic and English.
Take ownership of your work and multi-task well.
Resilience & have wonderful time management skills.
You’ll have a desire to work in a lively and fast-paced environment where you’ll love to embrace different cultures, nationalities and languages.
Keep calm under pressure, confidently work and deliver to deadlines and understand the importance of time sensitive issues.
Benefits
25 vacation days (rising to 28) to go exploring
Working hours on a Monday to Friday basis
Generous accommodation discount, so you can explore for less
Pension with up to 10% matched company contribution
Huge learning and development platform tailored to you
Shopping and leisure discounts through Perkbox
Driven parental/adoption leave
Wellbeing focus
Mental health first-aiders and free support
Monday to Friday 8am – 4pm shifts
Hybrid way of working More Information
Apply Now
لا تنسي الأطلاع :
كورس للمبتدئين مجاناً من Oxford لتعلم اللغة الإنجليزية | من هنا
كورس للمستوى المتوسط مجاناً من Oxford لتعلم اللغة الإنجليزية | من هنا
اختبار تحديد المستوى مقدم من المعهد الثقافي البريطاني British Council | من هنا
كورس تعلم اللغة الإنجليزية مجاناً من British Council | من هنا