تفاصيل وظائف البنك التجارى الدولى CIB بتاريخ 5-5-2021
تفاصيل وظائف البنك التجارى الدولى CIB بتاريخ 5-5-2021
1 – TELLER – (2000002R)
Description
Job PURPOSE:
To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
KEY ACCOUNTABILITIES
Operational Functions
Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance.
Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.
Process all the cash counter transactions accurately in accordance with the set objectives.
Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.
Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.
Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.
Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.
Check counterfeit currencies, checks and identities.
Reporting
Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight
Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.
Deviations and exceptions reporting in branch monthly exception report in a timely manner
Policies, Processes and Procedures
Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
Adhere to the bank clean desk policy
Day- to-day operations
Follows the day-to-day operations related to own jobs in the concerned department to ensure continuity of work
Compliance:
Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.”
Qualifications
Qualifications:
Bachelor’s degree of commerce, business administration, accounting or its equivalent
From (0-2) Years of experience
Skills
Good command of English and Arabic languages
Communication Skills
Problem Solving Skills
Service Oriented
Process Oriented
Adept in using basic software such as office, internet and e-mail
Primary Location: Egypt-Giza-GIZA BRANCH
Work Locations: GIZA BRANCH
Job: Back Office
Organization: RETAIL BANKING
Shift: Day Job
Job Type: Full-time Employee
2 -TELESALES AGENT – PART TIME (OUTSOURCE) – (200000EQ)
Description
JOB PURPOSE
To search for new business opportunities in local market to deliver sales, through making outbound calls/ (visits when needed) to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets.
Description
Sales Activities:
- Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share.
- Initiate efficiently and professionally new customer accounts to increase revenues.
- Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
- Prepare sales reports to advise Telesales supervisor stating sales progress in order to support further decision making.
- Attend regular meetings with Telesales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
Compliance
- Complies with all relevant CBE regulations, banking law, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Day to Day Management
- Follows day to day operations related to own jobs in the Sales Channels Department to ensure continuity of work.
Polices, Processes and Procedure
- Follows all the relevant department policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.”
Qualifications
Qualifications & Experience:
Bachelor degree of commerce, business administration or related fields
From (0-2) years of retail sales experience
Skills:
Energetic and enthusiastic.
Good command of English & Arabic languages
Basic computer skills.
Basic selling, communication, and negotiation skills.
Service Oriented”
Primary Location: Egypt-Cairo-MOBTADAYAN
Job: Front Liner
Organization: RETAIL BANKING
Shift: Evening Job
Job Type: Part-time Outsource
Travel: No
3 – DIRECT SALES AGENT – OUTSOURCE – (20000028)
Description
JOB PURPOSE
To search for new business opportunities in local market to deliver sales, through making outbound calls/ visits to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets.
Description
Sales Activities:
- Present financial products to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share.
- Initiate efficiently and professionally new customer accounts to increase revenues.
- Ensure the delivery of all the required documents in a timely manner to maintain accurate records in alignment with work policies and procedures.
- Prepare sales reports to advise Direct sales supervisor stating sales progress in order to support further decision making.
- Attend regular meetings with Direct Sales Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
Compliance
- Complies with all relevant CBE regulations, banking law, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Day to Day Management
- Follows day to day operations related to own jobs in the Sales Channels Department to ensure continuity of work.
Polices, Processes and Procedure
- Follows all the relevant department policies, processes and standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.”
Qualifications
Qualifications & Experience:
• Bachelor degree of commerce, business administration or related fields
• (0-2) years of retail sales experience
Skills:
• Energetic and enthusiastic.
• Good command of English & Arabic languages
• Basic computer skills.
• Basic selling, communication, and negotiation skills.
• Service Oriented”
Primary Location: Egypt-Cairo-MOBTADAYAN
Job: Front Liner
Organization: RETAIL BANKING
Shift: Day Job
Job Type: Full-time Employee
4 – PAYMENT ACCEPTANCE SALES REPRESENTATIVE – (2100001L)
Description
JOB PURPOSE
To attract new to bank customers through searching for new opportunities in the market and align them with the acquiring business policy, in order to ensure Payment Acceptance business growth, increase revenues & market share
Description
Payment Acquisition
- Attract New to bank customers(merchants) to increase revenues & market share
- Cross sell other bank products to increase penetration ratio per customer
- Offer and provide a full Payment Acceptance product proposition to the customers covering their needs to ensure meeting customers’ expectations
- Sell all payment acceptance different products and features that suit the customers’ needs. Sell benefits and overcome objections by describing features and advantages of payment acceptance model, ensure that the model comply with merchant’s business model, and close the deal with an appropriate pricing model. And train the customers on using these features when applicable
- Present Payment Acceptance features to clients using the authorized techniques in order to meet customer’s needs and preserve CIB’s market share
- Withdraw POS machines from merchants falling below the bank’s required performance criteria based on Portfolio Manager recommendation
- Attend regular meetings with Payment Acquisition Supervisor to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers
Administration
- Ensure the delivery of all the required documents & applications in a timely manner to maintain accurate records in alignment with work policies and procedures
Policies, Processes and Procedures
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
- Follow the day-to-day operations related to own jobs in the Payment Acceptance team to ensure continuity of work
Compliance
- Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Qualifications
Qualifications & Experience
• Bachelor’s degree of Commerce, Business Administration, Economics or of related field
• Minimum of 0-2 years of experience in same / similar position
Skills
• Good Command of English & Arabic Languages
• Excellent Computer skills
• Excellent Communication skills
• Service Oriented
• Selling skills
• Negotiation skills”
Primary Location: Egypt-Cairo-MOBTADAYAN
Job: Front Liner
Organization: RETAIL BANKING
Shift: Day Job
Job Type: Full-time Outsource
5-PERSONAL BANKER – (20000027)
Description
Job PURPOSE:
To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing & potential customers and handle all their requests/instructions effectively to provide competitive customer service.
KEY ACCOUNTABILITIES
Sales & Service
- Provide customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service.
- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way
- Handle all account opening & it’s related operations process including system input & data entry.
- Track customers’ inflows and outflows and contact customers to seek information on reasons for unexpected patterns/behaviours to maintain better -quality service level and meet set budgets.
- Ensure that every customer interaction is conducted as a superior service experience and in line with the defined CIB customer experience standards TAT and bank service indicators (including wait time, telephone timeliness, reply to customer queries and messages etc.)
- Handle customers’ queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty
Reporting & Communication
- Prepare the daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed
- Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff support units to ensure that customers’ requests are processed timely and efficiently
- Introduce and promote alternate channels to customers to reduce traffic in branches to support achieving the digital offloading strategy
- Report any possible frauds and risks and provide customer feedback to direct supervisor to maintain high level of control
- Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs..etc. check their validity and send to related departments for completion
Policies, Processes and Procedures
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
- Implement the day-to-day operations assigned for the Branch to ensure compliance with the established standards and procedures
Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Qualifications
Qualifications & Experience
• Bachelor’s degree of commerce, business administration, accounting or its equivalent
Minimum 0 – 1 years of experience
• Knowledge of all retail banking products and services is an asset
Skills
• Excellent command of English & Arabic Languages
• Communication skills
• Customer and service oriented
• Working under pressure
• High sense of control
Primary Location: Egypt-Cairo
Job: Front Liner
Organization: RETAIL BANKING
Shift: Day Job
Job Type: Full-time Employee
6 – POS/MPOS FRAUD CONTROL OFFICER – (210000IB)
Description
Job Purpose:
Ensure daily batches of contracts of (POS / MPOS) merchants are properly reviewed to mitigate the risk of acquiring fraud and detect any suspicious behaviour on CIB point of sale machines.
Description:
- Monitor the POS /MPOS offline transactions received on the risk management system to mitigate any potential fraud cases.
- Present daily suspicious transactions to the Cards Business Acquiring department in order to review it with the merchant to prevent collusion from the merchant side.
- Review daily-customized reports to cover the missing detected cases through online monitoring process.
- Communicate with the issuer bank to confirm the suspicious cases are genuine or not.
- Receive contracts from the acquiring business and check that all the required signatures are in place (Business, Merchants, Director of contracting) and send the reviewed contracts back with all the complementary documents after obtaining the management approval.
- Ensure that I-Score report is obtained and reviewed prior to accepting the merchant (In individual co. Only) and reject the cases in case of any negative indicators appeared to mitigate any potential fraud.
- Ensure the site inspection (investigation visit) is done to validate the merchant activity and the evaluation of the place.
- Update the daily register to portray all contracts statuses (approved, pending, declined, missing doc.) and send it to business team in order to be aware of the accepted and rejected merchants.
- Check the merchants’ names on Master Card’s website to ensure that the merchant name is not listed in the negative list.
- Prepare monthly report to show the total loses and recoveries and prepare summary sheet to update the Retail risk team with all the numbers of approved POS contracts and the applied deviations to support the decision-making.
- Refer to the business and charge back operations teams when suspected transactions are detected
- Check the pre-set parameters on the monitoring system to ensure effective monitoring procedures according to Visa and Master Regulations.
Policies, Processes and Procedures
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day Operations
- Follow the day-to-day operations related to own jobs in the department to ensure continuity of work.
Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks.
Qualifications
Qualifications & Experience
o Bachelor’s is degree of Commerce, Business Administration, Accounting or its equivalent.
o Officer: Minimum of 3-6 years of experience. Sr. Officer: 6-8 years.
Skills
o Good command of English and Arabic languages
o Proficient user of MS Officer
o Quantitative and qualitative analysis and decision-making skills.
o Self-motivated.
Primary Location: Egypt-Cairo-MERRYLAND
Job: Back Office
Organization: RISK
Shift: Day Job
Job Type: Full-time Employee
7 –
BB FRAUD MONITORING ANALYST – (210000I
Description
Job Purpose
Work closely with the IT & Data Analytic departments to analyse customers’ behaviours to be able to identify any fraudulent transactions that triggers alerts for investigation.
Description
Fraud Detection
- Implement the fraud identification process to capture suspected fraudulent transactions to minimize Fraud and have a high quality asset portfolio
- Identify potentially fraudulent transactions and refer them to the Credit investigation team based on a sampling process (some post facto and some pre-facto)
- Implement the fraud identification Early Warning system to trigger alerts for investigation in conjunction with IT and Data Office
Policies, Processes and Procedures
- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
- Follow the day-to-day operations related to own job to ensure continuity of work
Compliance
- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks
Qualifications
Qualifications & Experience
o Bachelor’s degree of commerce , Business Administration, accounting or equivalent.
o 1-3 years’ of relevant experience
o 3Skills
o Credit knowledge is a plus.
o Experience in banking operations is a plus.
o Knowledge of Financial Crime Governance, legal and regulatory requirements is a plus.
o Fraud/Investigation experience is a plus.
o Excellent command of MS office applications (Excel in particular).
o Good market resources, contacts & network in other banks.
o Analytical skills.
o Street smart with good analytical skills
o Process driven
o Technology oriented
o Qualitative and Quantitative analysis.
Primary Location: Egypt-Cairo-MERRYLAND
Job: Back Office
Organization: RISK
Shift: Day Job
Job Type: Full-time Employee
8 – BB FRAUD MONITORING ANALYST – (210000IA)
9 – POS/MPOS FRAUD CONTROL OFFICER – (210000IB)
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