تفاصيل وظائف خدمة عملاء بشركة Vodafone

تفاصيل وظائف خدمة عملاء بشركة Vodafone

Customer Care Advisor at Vodafone
Job Responsibility
Handles customer requests, issues or questions in a professional manner and strives to deliver a first time resolution service
Meets defined KPIs including NPS and sales
Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice;
Good understanding of Vodafone products services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions
Uses time proactively and efficiently to deliver on service targets
Provides feedback and suggestions to develop and improve customer experience in respect of call trends drivers
Skills
Digital Advocacy
Customer Journey Knowledge
Ownership
Building Rapport
Resilience
Expert Advice
Expert Communication
Empathy
Customer Experience
Product and Service Advocacy
Service Delivery Excellence
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